Excellent! Totally agree
When faced with a problem, do you add more rules? Do you manage to the lowest common denominator? Do you make it harder for the best and easier for the worst?
“If you want to link short-term with long-term, do not increase cognitive load. People develop lists of to-dos. They increase monitoring, they increase approvals, they increase reviews. All of these things increase cognitive load and erode will power.If you erode will power, accountability diminishes. Because excellence is, people doing the right thing even when nobody is looking over their shoulder. The best practice in scaling up excellence is a subtraction exercise not an addition exercise.”– Huggy Rao
Don’t get me wrong. Procedures and rules are important. Rules are the easiest way to fix things.
We should not always be interested in the easiest way to fix things. Problem solving that engages…
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